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Susan Shapiro
Aug 25, 20153 min read
Relationship Mapping: Because Coffee with Bob is Not a Strategy
You check your Enterprise System to get real-time inventory numbers and up-to-the-minute sales figures. But how do you track your...


Susan Shapiro
Aug 4, 20153 min read
Leadership Wisdom from…Keith Richards?
Well, sort of. Rolling Stones guitarist Keith Richards famously said, “I look for ambiguity when I’m writing because life is ambiguous.”...


Susan Shapiro
Jul 28, 20153 min read
Camp Stoves, Leadership & the Power of Preparation
It was the first day of our camping trip at Zion National Park in Utah. As a former Girl Scout, I was rather proud of my...


Susan Shapiro
Jul 21, 20154 min read
Feeling Weighed Down? 10 Ways to Lighten Up
No, I’m not talking weight loss here. I’m referring to that feeling of mental and emotional sluggishness we all get from time to time...


Susan Shapiro
Jul 15, 20152 min read
3 Management Lessons from the Baseball Park
Use clear, concise communications That’s a pretty good lesson for all of us, whether we are on the baseball field or in the conference...


Susan Shapiro
Jul 3, 20153 min read
Delegation: The Cure for Exhaustion
When I was in high school, I was selected to be captain of our dance line group. Beyond learning countless dance routines, that position...


Susan Shapiro
Jun 9, 20152 min read
The Power of Making a Direct Request
Colleagues and clients fully expect us to collaborate with them on reaching our shared business goals, and that process involves...


Susan Shapiro
May 26, 20152 min read
Order Up! Serving Internal Stakeholders
Stakeholder vs. Steak Holder: just another quirky homophone or perhaps an insightful business reminder? I believe it’s the latter,...


Susan Shapiro
May 12, 20152 min read
Appreciation, Diversity and Your Career
Last week, I had the honor of speaking to a chapter of the IEEE (Institute of Electrical & Electronics Engineers) in Plano, Texas. We got...


Susan Shapiro
Apr 28, 20152 min read
Positivity: Had Your Daily Dose?
In the workplace, negativity is like quicksand. It drags people down. It keeps them stuck in a toxic place, usually without any idea of...


Susan Shapiro
Apr 21, 20152 min read
Great Leadership and the Surprising Need for Distance
Our society just can’t seem to get enough of the latest high-tech gadgets. (Apple Watch, anyone?) On the other hand, the technology that...


Susan Shapiro
Mar 23, 20152 min read
How to Build Shared Interest With Your Team
© highwaystarz – Fotolia.com Recently a client of mine was facing a difficult situation: Over the past few years, his company had...


Susan Shapiro
Dec 9, 20142 min read
How to Get Quality Time With Your Manager
Does this sound familiar? You and your manager are running at a million miles per hour, you only get one chance per month for a...


Susan Shapiro
Oct 28, 20141 min read
What to Do With Your Hands When You Speak – Dr. Louise Mahler
There are tips in this video that apply to anyone. Whether we’re speaking to a large group, a medium-sized group, or just standing up in...


Susan Shapiro
Sep 9, 20144 min read
Accountability is Everything
In the book The Oz Principle: Getting Results Through Individual and Organizational Accountability (Roger Connors, Tom Smith, and Craig...


Susan Shapiro
Aug 26, 20143 min read
10 Ways to Work Successfully with Generation Y Co-Workers
This is a guest post by Nikki Baulisch, a Generation Y employee. © Picture-Factory – Fotolia.com Refrain from talking to them...


Susan Shapiro
Aug 5, 20143 min read
A Better Approach to Annual Performance Evaluations
Summer is the time of year when many organizations conduct their annual performance evaluations. As a manager, you may procrastinate...


Susan Shapiro
Jul 29, 20141 min read
The Benefits of Getting Out of Our Comfort Zone
What a workout! Not only was it fun, the time flew buy and it was a great cardio, arm and leg workout. I felt fantastic after that hour....


Susan Shapiro
Jul 22, 20144 min read
How to Attract, Hire, and Retain Millennial Talent
This is a guest post by Scott Span, MSOD, of Tolero Solutions. In fact – Millennials, or they can be referred to as Gen Y (or Gen C or...


Susan Shapiro
Jul 15, 20142 min read
A Blind Spot Can Hide Behind a Strength
Right now I am working with an organization that is in the throes of huge change with new senior leadership, new vision and a new...
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